Understanding Patient Protection as Consumers in Healthcare

Everyone should know the rights and obligations of consumer protection. The patient as the consumer should know everything related to this matter patient protection to ensure their own health.

Knowing that consumer protection actually has a noble goal, namely as much as possible to eliminate practices that can harm one party. This is aimed at the most vulnerable parties in the community, including children, pregnant women, and the elderly.

Patient protection includes protection of patient rights, which include:

  • The right to choose a doctor.
  • Receive disease-related information and treatment plans suggested by doctors.
  • Approve treatment or medical action through medical approval.
  • Get comfort, security, and safety while being treated by a doctor.
  • Obtain confidentiality of medical information.
  • Get compensation if in fact the service or drug received actually causes harm to the patient.

However, it should be borne in mind that in the context of medical bioethics, the relationship between doctors and patients legally and ethically in medical practice is different from the position of the patient as a consumer in other aspects. In medical practice, doctors provide services in an effort to treat and treat patients, not promising treatment results for the patient's condition.

Therefore, patients and families need to understand that medical practice is a service in the doctor's effort to provide treatment and care according to patient needs, not fixated on the final result of the service that is obtained.

What are the rights of a person as a patient?

Patient protection is also attached to the health workers. This is evidenced by the necessity of doctors or other medical personnel to obtain medical approval (informed consent) when about to perform any medical action on the patient. A written or verbal consent form from the patient should be given after the patient has been fully explained.

Some of the things below are material that must be explained to patients by doctors or hospitals:

  • Medical diagnosis and procedures.
  • The purpose of the medical action performed and its side effects.
  • Risks and complications that may occur.
  • Other alternative actions and risks.
  • Prognosis of the patient's condition for the action taken.

Other things that are also the rights of patients in the context of patient protection are:

  • Get a complete explanation of the medical procedure.
  • Ask for opinions from other doctors.
  • Get appropriate services and in accordance with medical needs.
  • Refuse medical treatment.

Not only doctors, hospitals or health service providers are also interested parties in implementing consumer protection for patients. For example, the hospital is obliged to provide information about the rights and obligations of the patient. In addition, the hospital is obliged to provide services that are humane, fair, honest, and without discrimination against patients.

Consumer protection for patients also includes the patient's right to obtain quality health services in accordance with professional standards and standard operating procedures that have been determined by the government.

Another right for patients guaranteed by law is to obtain effective and efficient services so as to avoid physical, emotional, and material losses. Patients also have the right to choose a doctor and treatment class according to their wishes, but still have to follow the rules that apply in the hospital.

In addition to the things above, patient protection is their right when undergoing treatment in a hospital according to the regulations written in the law, namely:

  • If any, file a complaint in relation to the quality of service obtained.
  • Asking for consultations about the disease suffered from other doctors who have a Practice License (SIP) both inside and outside the hospital where the treatment is carried out.
  • Obtain privacy and confidentiality of medical information related to the diagnosis of the disease suffered, including medical record data.
  • Receive information which includes diagnosis and procedures for medical treatment, goals of treatment and medical action, alternative actions, risks and complications that may occur, and the prognosis of personal conditions for the actions taken as well as the estimated cost of treatment.
  • Giving approval or refusing the action that will be given by health workers for the disease suffered.
  • Accompanied by family when in critical condition.
  • Perform worship according to religion or belief as long as it does not disturb other patients.
  • Get guarantees for security and safety during hospitalization.
  • Submit proposals, suggestions, and improvements to the treatment from the hospital.
  • Sue and/or sue the hospital if it is suspected that it has provided services that are not in accordance with standards, either civilly or criminally.
  • Complaining about services from the hospital that are not in accordance with service standards through print and electronic media in accordance with the provisions of laws and regulations.

On the other hand, in addition to getting protection for their rights, patients also have obligations that must be carried out as long as they are treated in health care institutions. For example, patients are required to provide complete and honest information about their health problems, comply with the advice and instructions of doctors, comply with the applicable regulations where they seek treatment, and provide compensation for services received.

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