PRIVACY POLICY
Your privacy is very important to us.
This privacy policy (“ Privacy Policy ”) describes how we handle and secure the personal information you provide to us through our Platform. By using our Platform, you agree to be bound by the terms of this Privacy Policy.
This Privacy Policy forms part of our Terms and Conditions. Please note that the terms defined and used in our Terms and Conditions are adopted here, unless otherwise stated in this Privacy Policy. All references to “you” in this Privacy Policy refer to Customers and Service Providers at Alodokter (as applicable).
1. YOUR INFORMATION
Information collected when you use the Platform, receive or provide the Services, includes:
A. Your Personal Information
Your personal information includes your name, address, telephone number, date of birth and address e-mail that you provide when registering on our Platform. This information also includes other personally identifiable information that you add to your account, such as a biography.
B. Customer's Personal Health Information
The Customer's personal health information includes gender, known health conditions, medications, allergies, vaccinations, medical history, health targets, health journal entries, as well as prescriptions, reports and medical files uploaded by the Customer from time to time on the Platform.
C. Business Information from Service Providers
Service Providers will provide their profile information as well as health services offered through the Platform. Service Providers will also provide their preferred payment method and billing address for payments related to the Services they provide. Alodokter may store credit card details or information regarding other payment methods.
D. Operation Data
To improve your Platform usage experience, Alodokter uses cookies , log server , and other similar mechanisms to enable certain functions, improve services, monitor service usage, and for marketing purposes on and off the Platform. This mechanism is used to store user preferences, maintain session settings, assist with automatic authentication for frequently used services if required by your setup, and enable other similar functional requirements. You can use browser settings to disable cookies when using our web services. However, this may cause some Alodokter features and services to not work properly. Our third party partners may also automatically receive and store non-personal information or anonymized data about your online activities over time.
2. COLLECTION AND USE OF INFORMATION
A. General
The personally identifiable data that you provide may be collected and used by Alodokter for the following purposes or in relation to the following purposes:
i. allow you to use or access interactive features or secure areas of the Platform when you choose to do so;
ii. conduct relevant investigations into the information you provide;
iii. handle or resolve any complaint, question or investigation involving you;
iv. carry out any activities related to Alodokter's internal compliance provisions, including those related to Alodokter's internal regulations, policies and procedures;
v. review and monitor electronic communications and personal accounts;
vi. filing or any information required or requested by governmental, regulatory and/or legal authorities (including requests from foreign authorities, regulators and/or laws);
vii. processing sensitive personal information (which may include personal health information related to medical conditions or demographics) for monitoring and providing benefits or other additional purposes;\ viii. as reasonably necessary for the provision or approval of third party services;
ix. due diligence requests from regulators, counterparties ( counterparty ), Alodokter clients, and financial institutions;
x. emergency contact information;
xi. any other purpose required or authorized by law.
We will also handle certain information as described below.
B. Customer's Personal Health Information
The Customer's personal health information provided through the Platform and/or through the use of the Service, which is not publicly disclosed, will not be shared, disclosed, or displayed to anyone other than the Customer himself and the relevant Service Provider, with whom the Customer chooses to consult, who will used by Service Providers to provide services to you. Your Service Provider will have access to your personal health information. Your Service Provider is allowed to update your personal health information by adding review notes, health targets, monitoring relevant feedback, as part of the Service you have requested.
The Service Provider may terminate any Service provided to any Customer, at any time, at their sole discretion, and in this case, the Service Provider will no longer have access to the Customer's relevant personal health information upon termination.
Customers are allowed to share their personal health information with other parties at their own risk. Alodokter is not responsible for the compliance of other parties, who will see and use the information disclosed by the Customer, to the privacy policy.
C. Payment Information
Our third party payment providers will have access to your payment method and billing address details when you make or receive payments (as relevant) for our subscription plans. These third parties are bound by business contractual obligations regarding security and confidentiality. We are not responsible for any breach of privacy or security arising out of or relating to third party payment providers. Alodokter may store your credit card details or other online payment methods that you may use.
D. Contact Information
The Platform will send you communications (email and other notifications) from time to time according to your notification settings. At the time of registration, you will be required to verify your email address. Your contact information may also be used for customer support services. In addition, we may use your contact information to provide information about our products and services. If you decide at any time not to receive information or confirmation from us, please follow the unsubscribe instructions provided in any communications.
E. Anonymized Data
Alodokter may analyze anonymized information collected through the Platform, to evaluate trends and usage interests, profiling ( profiling ), marketing, provisioning patterns, and to measure the effectiveness of the Services and other content. Such anonymized and collected information is not considered personal information.
Under Indonesian data protection laws, we are obligated to ensure that your personal information is accurate and up-to-date. Thus, please let us know at [email protected] if there are any changes to the information.
3. DISCLOSURE OF INFORMATION
Personal information stored by Alodokter will be handled in accordance with the provisions of the applicable laws in Indonesia.
In accordance with Indonesian privacy laws, we may share your personal information with third parties if:
i. we are under a legal, regulatory or professional obligation to comply with legal, process and compliance procedures, including; to prevent or stop illegal, unethical, or legally actionable activities; to protect the rights and safety of you, us and others; to comply with anti-money laundering provisions; to enforce or enforce our Terms and Conditions; or to protect the rights and interests, property, or safety of Alodokter or other parties;
ii. all or most of Alodokter's assets are combined with or acquired by a third party, or we develop or reorganize our business, where your personal information may be part of the transferred or merged assets or we may need to transfer your information to a new entity or party. a third who will conduct our business;
iii. disclosure of information to your employer or place of business, your professional advisors, and those with whom we have joint promotional agreements (such as co-sponsored events) may be relevant in certain circumstances;
iv. we provide anonymous statistical information about users of our Platform and related usage information to reputable third parties, including analytics providers and search engines;
v. we use agents, contractors or third party service providers to provide services that involve data processing, for example archiving, auditing, reference checking services, professional advice (including legal, accounting, financial and business consulting), postal services ( mailing house ), shipping, technology, websites, research, banking, payments, client contact, data processing, insurance, forensics, litigation support, marketing, and security; and
vi. these parties are under an obligation of confidentiality to Alodokter, which has agreed to keep the information confidential.
Some of the third parties that receive personal information from us may be located outside of your country or the country where the data was sent (collectively, “ home country jurisdiction ”), including the countries where Alodokter is located. While third parties often have privacy and confidentiality obligations, you agree that, where permitted by law, those obligations may differ from and are not as stringent as the privacy law provisions of the home jurisdiction. In those cases, we are not responsible for enforcing laws in the jurisdiction of the home country, and you cannot seek redress under those laws.
4. INFORMATION STORAGE
When receiving a request to deactivate your account, Alodokter will deactivate your account and archive your personal information. Archived information will be retained for a period of 5 years (or more if legally required) to comply with legal obligations. Any information you allow to be shared with Service Providers through our Platform will be retained by Service Providers until their agreement with us expires. Non-personally identifying information may be stored indefinitely for analysis.
5. SHIPPING AND STORAGE SECURITY
All data is only stored on our servers on a highly secure platform. We take all necessary steps to provide for the secure delivery of personal information before it is transferred over the internet from your computer or personal device to our servers and to secure the personal information stored in our systems. However, you should be aware that there is always a risk in sending information over the internet because there is no guarantee whatsoever that data transmission is 100% safe and risk-free from other parties who find ways to thwart our security systems. As a result, although we strive to protect your personal information, we cannot guarantee or ensure the security and privacy of any personal information you submit to us, and you submit it at your own risk.
6. LIMITATION BASED ON AGE
By accessing the Platform and/or using the Service, you represent and warrant that you are an individual who is legally entitled to enter into a binding agreement under the laws of the Republic of Indonesia, in these Terms and Conditions, and that you are at least 21 years old or married and not is under guardianship. If you are under 21 years of age and unmarried, you must obtain permission from your parent or legal guardian. Unless you state otherwise, by accessing the Platform and/or using the Service, we assume that you are legally entitled to enter into these Terms and Conditions under Indonesian law.
Parents or legal guardians and Service Providers are allowed to provide and store personal information about other people, including children and minors. Any user who provides, stores or transmits information on behalf of a child/person under guardianship is solely responsible for providing, using and transmitting such information.
7. LINKS TO THIRD PARTY WEBSITES
The Platform contains links to other websites operated by third parties, including but not limited to third party sites that may display the Alodokter trademark. We have no control over third party websites. These other websites may place cookies themselves or other files on your computer, collect your personally identifiable data or information. Other sites comply with different regulations regarding the use or disclosure of personally identifiable information that you submit to them. We encourage you to read the privacy policies or statements of other websites you visit.
8. CHANGES TO THIS PRIVACY POLICY
Please note that this Privacy Policy may be changed from time to time. Any changes to this Privacy Policy will be published on the Platform. Your continued use of the Platform will signify your acceptance and acceptance of these changes.
9. CONTACT US
Indonesian privacy law gives individuals the right to access, modify and delete their personal information. If you wish to change or delete the information we hold about you, please contact us below.
We will inform you in writing if there is a failure to protect the confidentiality of your personal information in our electronic systems, as required by applicable law.
If you have any questions regarding this Privacy Policy, please email us at [email protected].
PRIVACY POLICY
Your privacy is very important to us.
This privacy policy (“ Privacy Policy ”) describes how we handle and secure the personal information that you provide to us through our Platforms. By using our Platforms, you agree to be bound by the terms of this Privacy Policy.
This Privacy Policy is part of our Terms and Conditions. Please note that defined terms used in our Terms and Conditions are adopted herein unless otherwise defined in this Privacy Policy. All references to “you” or “your” in this Privacy Policy shall refer to Customers and Services Providers of Alodokter (as may be applicable).
1. YOUR INFORMATION
Information that is collected as you use the Platforms, receive or provide the Services includes the following:
A. Your Personal Information
Your personal information includes your name, address, telephone number, date of birth and email address that you provide when you register on our Platforms. It also includes other personally identifiable information that you may choose to add to your account, eg, biography.
B. Personal Health Information of Customers
Personal health information of Customers includes gender, known health conditions, medications, allergies, vaccinations, medical history, health goals, health journal entries, as well as medical prescriptions, reports and files uploaded by Customers from time to time into the Platforms.
C. Business Information of Service Providers
Services Providers will provide their profile information as well as the healthcare services they offer through the Platforms. Services Providers will also provide their preferred payment method and billing address for payments in connection with the Services they provide. Alodokter may store credit card details or that of any other payment method information.
D. Operations Data
In order to enhance your Platforms usage experience, Alodokter uses cookies, server logs and other similar mechanisms to enable certain functionality, improve services, monitor service usage and for marketing purposes within and outside the Platforms. These mechanisms are used to save user preferences, preserve session settings, help auto-authentication of frequently used services if required by your settings and to enable other similar functional requirements. You may use browser settings to disable cookies when using our web services, however it may result in some of the features and services of Alodokter not functioning properly. Our third-party partners also may automatically receive and log such non-personal information or anonymized data about your online activities over time.
2. COLLECTION AND USE OF INFORMATION
A. General
Personally identifiable data supplied by you may be collected and used by Alodokter for the following or related purposes:
i. allowing you to use or access interactive features or secure areas of our Platforms, when you choose to do so;
ii. conducting relevant investigations into the information you have provided;
iii. managing or resolving any complaints, inquiries or investigations in which you are involved;
iv. performing any activities relating to Alodokter internal compliance requirements, including in relation to Alodokter's internal rules, policies and procedures;
v. reviewing and monitoring e-communications and personal account dealing;
vi. any filing or information required or requested to any governmental, regulatory, and/or statutory authorities (including requests by overseas governmental, regulatory and/or statutory authorities);
vii. processing sensitive personal information (which may include personal health information regarding medical conditions or demographics) for monitoring purposes and for the administration of benefits or other ancillary purposes;
viii.as reasonably required for the provision or receipt of third party services;
ix. due diligence requests from regulators, counterparties, clients of Alodokter, and financial institutions;
x. emergency contact information;
xi. any other purpose required or authorized by law.
We will also deal with certain information as described below.
B. Personal Health Information of Customers
Personal health information of a Customer provided through the Platforms and/or through the use of the Services which are not publicly made available by Customer will not be shared, disclosed or displayed to anyone other than the Customer itself and the relevant Service Providers whom they choose to consult, which will be used by the Services Providers for the purpose of providing the Services to you. Your Service Providers will have access to your personal health information. Your Service Providers will be allowed to update your personal health information by adding review notes, health goals, monitoring feedback relevant as part of the Services you engage.
Services Providers can in their sole discretion terminate any Services provided to any Customers at any time and in such a case, will no longer have access to the relevant Customers' personal health information upon termination.
Customers are permitted to share their own personal health information with others at their own discretion. Alodokter is not responsible for the privacy policy compliance of others who will view and use the information Customers choose to disclose to others.
C. Payment Information
Our third party payment providers will have access to your payment method and billing address details at the time of your making or receiving payments (as relevant) for our subscription plans. They are bound by business contract obligations with regard to security and confidentiality. We are not responsible for any breach of privacy or security arising from or in connection with the third party payment providers. Alodokter may store credit card details or that of any other online payment methods you may choose to use.
D. Contact Information
The Platforms will send you communications (email and other notifications) from time to time, as per your notification settings. At the time of registration you will be required to verify your email address. Your contact information may also be used for customer support services. In addition, we may use your contact information to provide you with information about our products and Services. If you decide at any time that you no longer wish to receive such information or communications from us, please follow the unsubscribe instructions provided in any of the communications.
E. Anonymized Data
Alodokter may analyze anonymized and aggregated information collected through the Platforms, for purposes of evaluating usage trends and interests, profiling, marketing, requirement patterns and to measure the effectiveness of Services and other contents. Such anonymized and aggregated information is not considered as personal information.
Under applicable Indonesian data protection laws we have a duty of care to ensure that your personal information is accurate and up-to-date. Therefore, please advise us of any changes to your information at [email protected] .
3. DISCLOSURE OF INFORMATION
Personal information held by Alodokter will be handled in accordance with applicable statutory requirements in Indonesia.
Subject to compliance with Indonesian privacy laws, we may exchange your personal information with third parties where:
i. we are under a legal, regulatory or professional obligation to comply with law enforcement and legal processes as well as compliance procedures, including; to prevent or stop any illegal, unethical, or legally actionable activity; to protect your, our or others rights and safety; to comply with anti-money laundering requirements; to enforce or apply our Terms and Conditions; or to protect the rights and interests, property, or safety of Alodokter or others;
ii. all, or substantially all the assets of Alodokter are merged with or acquired by a third party, or we expand or re-organise our business, in which case your personal information may form part of the transferred or merged assets or we may need to transfer your information to new entities or third parties through which our business will be carried out;
iii. it is relevant in the circumstances to disclose the information to your employer or place of business, your professional advisers and parties with whom we have co-promotional arrangements (such as jointly sponsored events);
iv. we provide anonymous statistical information about users of our Platforms and related usage information to reputable third parties, including analytics and search engine providers;
v. we use an agent, contractor or a third party service provider to provide services that involve data processing, for example archival, auditing, reference checking, professional advisory (including legal, accounting, financial and business consulting), mailing house, delivery, technology, website, research, banking, payment, client contact, data processing, insurance, forensics, litigation support, marketing and security services; and
vi. such parties are under a duty of confidentiality to Alodokter, which has been undertaken to keep such information confidential.
Some of the third parties with whom we share personal information may be located outside your country or the country from which the data were provided (collectively the “ jurisdiction of origin ”), including in the countries where Alodokter has a presence. While such third parties will often be subject to privacy and confidentiality obligations, you accept that, where lawful, such obligations may differ from and be less stringent than the requirements of the privacy laws of the jurisdiction of origin. In those cases we are not responsible for imposing the laws of the jurisdiction of origin, and you may not be able to seek redress under those laws.
4. INFORMATION RETENTION
On receiving a request to deactivate your account, Alodokter will deactivate your account and archive your personal information. Archived information will be retained for a period of 5 years (or longer if required legally) so as to be able to comply with legal obligations. Any information that you had authorized to be shared with Services Providers through our Platforms, will continue to be retained by those Services Providers until their agreements with us cease. Non-personally identifiable information may be retained indefinitely for analytics.
5. TRANSMISSION AND STORAGE SECURITY
All data is stored only in our servers on a highly secure platform. We take all necessary measures in providing secure transmission of your personal information before it is transferred across the internet from your personal computer or devices to our servers and in securing such personal information stored on our systems. However, you should be aware of possible risk involved in transmitting information over the internet as no data transmission can be guaranteed to be 100% secure and of risk that others could find a way to warn our security systems. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security and privacy of personal information you transmit to us, and you do so at your own risk.
6. RESTRICTION ON THE BASIS OF AGE
By accessing the Platforms and/or using the Services, you represent and warrant that you are an individual legally capable of entering into a binding agreement under the laws of the Republic of Indonesia, in particular these Terms and Conditions, and that you are at least 21 years old or married and not under guardianship. If you are below 21 years old and you are not married, you must obtain consent from your parent(s) or legal guardian(s). Unless you indicate otherwise, by accessing the Platforms and/or using the Services, we assume that you are legally capable of entering into the Terms and Conditions under Indonesian law.
Parents or legal guardians and Services Providers are allowed to provide and store personal information about others, including minors and children. Any user providing, storing or submitting information on behalf of a child/person under guardianship assumes full responsibility over the submission, use, and transmission of such information.
7. LINKS TO THIRD PARTY WEBSITES
The Platforms contain links to other sites operated by third parties, including but not limited to, third party sites that may display the Alodokter trademarks. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personally identifiable information from you. Other sites follow different rules regarding the use or disclosure of the personally identifiable information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit.
8. CHANGES TO THIS PRIVACY POLICY
Please note that this Privacy Policy may be modified from time to time. Any modifications to this Privacy Policy will be posted on the Platforms. The continued use of the Platforms will constitute your consent to and acceptance of any such modifications.
9. CONTACT US
Indonesian privacy laws give individuals the right to access, amend and delete their personal information. If you would like to change or delete the information we hold about you, please contact us as set out below.
We will notify you in writing if there is any failure to protect the confidentiality of your personal information in our electronic system as required by applicable laws.
If you have any questions or concerns about this Privacy Policy, please email us at [email protected] .
